Files, Discussions & Lists

How can I upload a file?

You must be part of a project and have permission to add people & files.

  1. Navigate to the project you wish to add a file into
  2. Click on the Files tab and click the red plus icon, this will open a new window
  3. Enter the name you would like to give the file in ReviewSpace
  4. Click Browse to select your file
  5. Click Upload
  6. Once the upload has finished the window will close and you will get an alert to notify you
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What files can I upload?

ReviewSpace supports most popular Video, Audio, Image and Document formats.

The full list of supported file extensions is pdf, xps, doc, docx, pages, numbers, key, flv, mp4, m4v, mp3, wav, aif, aiff, aifc, mov, wmv, mpeg, mpg, avi, wma, aac, xls, xlsx, ppt, pptx, zip, rar, csv, txt, rtf, odt, odp, ods, psd, ps, eps, ai, indd, tif, tiff, swf, gif, jpg, jpeg, png.

See related topics for more details

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Supported Video Formats

The following popular video formats can be uploaded to ReviewSpace.

All of the videos you upload are encoded to the H.264 format for web preview, the original file you uploaded is also available for download.

For best results we recommend you export your video using the settings outlined below.

H.264/MPEG-4

Windows Media Video (WMV)

If your primary delivery format is a Windows Media Video file we recommend you upload your video in this format. ReviewSpace will create a H.264 file for web preview, and allow you and your clients to download your optimized WMV.

We cannot currently process WMV files using the WMA 3 audio codec, this is also referred to as WMA Professional. Your encoding software should allow you to lower this to WMA2 or just WMA.

We would also recommend that the minimum resolution of your WMV file is 640x360, you can upload a higher resolution if you wish.

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Supported Image Formats

The following image formats can be uploaded to ReviewSpace.

ReviewSpace will generate preview thumbnails for gif, jpg/jpeg and png files.

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Supported Audio Formats

The following audio formats can be uploaded to ReviewSpace.

A preview will be genereated for mp3, wav, aif, aiff & aifc files.

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Supported Document Formats

The following document formats can be uploaded to ReviewSpace, a web preview and PDF will be generated.

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Other Supported Files

ReviewSpace will accept the following additional file formats, these cannot be previewed in the browser however they are available to download.

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What is the maximum file size I can upload?

ReviewSpace will support files up to 2GB, however you are limited by the storage space for your package and we recommend you try to keep your files as small as possible.

You will need to use the Adobe Flash uploader to upload files greater than 6MB. You can change this in My Account, see How can I switch the Flash uploader on or off?.

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My video failed to convert, why?

Sometimes videos fail to convert and a web preview is never generated. This normally happens because the original uses an unsupported codec or there was an error with the original file.

Please check that your video & audio formats are listed in the Supported Video Formats section.

We have also found that conversions will fail if you've edited the video in Final Cut Pro and not rendered the video before exporting.

If you have checked formats and tried to export the video again but are still having issues please let us know by Email. We can't promise a solution but we will investigate to see if our encoding software is at fault.

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I can't upload a file, why not?

If you are still having issues please let us know by Email so we can investigate.

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Can I import a file from the web or embed a video?

Yes. You can import files from the web as long as they are a supported file type. You can also embed Youtube, Vimeo & Flickr videos.

  1. Navigate to the project you wish to import/embed a file into
  2. Click on the Files tab and click the red plus icon, this will open a new window
  3. Click the add a file from another website or service tab
  4. Enter the name you would like to give the file in ReviewSpace
  5. Paste in the URL of the file you wish to import or embed. e.g. http://www.youtube.com/watch?v=Ziq2MOW07qQ
  6. Click Add File
  7. Once the upload has finished the window will close and you will get an alert to notify you
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The document preview didn't work or looks wrong.

Our document preview is generated using a third party service called Scribd. Normally we find this works really well, however occasionally we find there are issues.

Please see the support documentation available at http://www.scribd.com for getting the best results.

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How can I create a discussion?

You must be part of a project and have permission to add people & files.

  1. Navigate to the project you wish to add a discussion into
  2. Click on the Discussions tab and click the red plus icon, this will drop down a form
  3. Enter the title you would like to give the discussion and enter the first comment
  4. Click Add Discussion to create your discussion.
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I can't create a discussion, why not?

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How can I create a list?

You must be part of a project and have permission to add people & files.

  1. Navigate to the project you wish to add a list into
  2. Click on the Lists tab and click the red plus icon, this will drop down a form
  3. Enter the list title and the first five list items
  4. Click Save and add more (to go directly into the list) or Save (to be returned to the Lists tab)
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I can't create a list, why not?

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What are tags?

Tags allow you to add keywords to files, discussions and lists to help you filter and find them.

For example, if you had 50 items in a project and 10 were tagged with a keyword 'branding' with one click you would be able to filter and see just those 10 items.

To tag items:

  1. Navigate into the item you wish to tag
  2. Click on the Tags tab
  3. Enter the keywords you wish to use, you can enter multiple comma separated words
  4. Click Add Tags

To remove tags:

  1. Navigate into the item you wish to tag
  2. Click on the Tags tab
  3. Click the tags you wish to remove

To filter and find tagged items:

  1. Navigate to the Overview page in a project
  2. On the right hand side is a list of Tags for that project
  3. Click on these and a Tagged with... section will appear in the left column, listing all items tagged with that word
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