Users

How do permissions work in ReviewSpace?

By default ReviewSpace users are only able to see the projects you invite them into. They will be unaware of any other clients or projects on the system.

In addition to this, you are able to choose whether a user can add, edit & delete files, discussions and lists, and whether or not they are allowed to invite other users.

If you wish to give a user access to all of your clients and projects you can give them Administrator permissions.

To understand the types of user in ReviewSpace see the following questions.

back to top

What is a Standard User?

A standard user is the default user level for people you invite to ReviewSpace.

Standard users can only see the projects they have been invited to participate in, and will have to be given permission to invite other people & add files on a per project basis.

See the questions How can I add a new user? and How can I give users permission to invite people and create items?

back to top

What is a Client Admin?

Client Administrators are able to see all clients & projects in your ReviewSpace account. They are able to create and edit clients and projects. They are also able to delete projects.

See the question How can I add a new user?

back to top

What is a System Admin?

A system admin can manage all aspects of your ReviewSpace account. They are able to create, edit and delete clients and projects, change system settings and add other administrators to ReviewSpace.

See the question How can I add a new user?

back to top

What is an Account Owner?

The account owner is the only person who can upgrade or cancel your ReviewSpace account and update your payment information.

By default the account owner is the person that signed up for ReviewSpace. If you need to change this you can do so by following these instructions (only the account owner can do this).

  1. Login to ReviewSpace
  2. Select System Settings from the menu at the top of the page
  3. Choose Payment Settings from the list of tabs, this will open a new window
  4. You will be asked to verify your login details
  5. Click Change Account Owner from the list of tabs
  6. In the drop down list choose another user to be the account owner (this will only show System Administrators)
  7. Click Update Account Owner
back to top

How can I add a new user?

To add a standard user see How can I invite a user to join a project?.

To add a Client Admin or System Admin:

  1. Navigate to System Settings and click the Manage Users tab
  2. Enter the email addresses of users you wish to make Administrators in the box at the top, separate each with a comma
  3. Choose System Admin or Client Admin from the options below
  4. Click Add

For more information about user types or what happens after you invite a user see the following questions

back to top

How can I give users permission to invite people and create items?

When you invite standard users into a ReviewSpace project they are not able to invite other people, create items or upload files.

If you'd like to allow them to fully participate in the project you may wish to give them permissions to do this.

  1. Navigate to the project, and click on the people tab
  2. Find the user you wish to give permissions to and check the permission to add people and files checkbox

Please note that users with these permissions are also able to remove users and delete discussions, lists and files uploaded by anyone in the project.

back to top

What happens when I invite a new user?

When you invite someone to ReviewSpace they will be sent an email with a link to complete the sign up process. You will also be sent a confirmation email detailing the users you have added.

When the new user clicks the link they will be taken to ReviewSpace, they are asked to enter their first name, surname, and choose a Password.

Once they do this they get automatically logged into ReviewSpace and sent a confirmation email which details how they should log in in the future.

You will also be sent a confirmation email, so you know that they have signed up.

When you invite an existing user into a project, they will be sent an email to let them know about the project.

back to top

I've misplaced my invitation link, how can I get in?

  1. Go to the ReviewSpace login screen for the account you have been invited to, this will be http://www.thisisreviewspace.com/AccountName
  2. Click the Misplaced your ReviewSpace Project Invitation link
  3. Enter your email address and click Send.
back to top

I've forgotten my password.

  1. Go to the ReviewSpace login screen for the account you have been invited to, this will be http://www.thisisreviewspace.com/AccountName
  2. Click the Forgot your password? link
  3. Enter your email address and click Reset Password
  4. You will be sent an email with a new password, once you have logged in please change this to something memorable
back to top

How can I delete a user?

To permanently delete a user account you must be a System Admin.

  1. Navigate to System Settings
  2. Click the Manage Users tab
  3. Find the user you wish to delete using the search box (name or email address) and filters
  4. Click Delete and confirm the action

Any comments or items created by the user will remain on the system, but the user will be unable to login.

Also see How can I remove a user from a project?

back to top

How can I change my password?

  1. Click My Account from the menu at the top of the page
  2. Enter your new password in the Password and Confirm Password fields
  3. Click the Save my password button
back to top

How can I change my picture (avatar)?

  1. Click My Account from the menu at the top of the page
  2. Scroll down to the Public Profile section
  3. Click the Browse button, select the image you wish to use
  4. Scroll down the page and click Save My Details

Your image must have a GIF, JPG/JPEG or PNG extension. It must be no bigger than 1000x1000 pixels and less than 2MB.

back to top

How can I change my email address?

  1. Click My Account from the menu at the top of the page
  2. Change your email address in the Email field
  3. Scroll down the page and click Save My Details

This will change system wide, you do not need to worry about not being able to access projects.

back to top

How can I switch the Flash uploader on or off?

  1. Click My Account from the menu at the top of the page
  2. Scroll down to the My Preferences section
  3. Select Advanced (Flash) or Standard
  4. Scroll down the page and click Save My Details
back to top

Can you edit my account information?

ReviewSpace is not a managed service; therefore in the first instance you should contact your system administrator or the account owner, who can edit your email address or password.

If you are the account owner and have a problem accessing your account please contact us via Email. For general enquiries we will ask you to follow the guides available here, so please see if your issue can be solved this way first.

We may need to check with the account owner before we make any changes to data within your account.

back to top

I can't login, why not?

Most login issues can be solved by following these guidelines.

If you are still unable to login you can reset your password using the link on the login page.

If after doing this you still have issues your account may have been deleted, please speak to your system administrator.

back to top